Associate Medical Director

Job Description

Position Summary

The Associate Medical Director assists the Chief Medical Officer (CMO) providing quality oversight of clinical programs and care provided at the Clinic. The AMD is responsible for the oversight of the clinical care and direct provider supervision at his/her assigned clinical site(s). Additional areas of responsibility include oversight of clinical quality improvement efforts, promote adherence to evidence based medicine, provide leadership in special programs and projects within the clinical site, monitor compliance of SCC's policy and procedures, manage provider productivity, templates, and empanelment activities, precept physicians-in-training, provide direct patient care, and supervise allied and health education staff. In the absence of the Chief Medical Officer, the Associate Medical Director, will assist and provide medical leadership as defined by the needs of the organization.

Essential Functions

Administrative Duties:

1. Provide medical leadership and oversight of the primary care services at the assigned clinical site
2. Supervise medical providers including providing timely performance feedback, review of peer review findings, performance evaluations, continuous monitoring and assessment of performance, and adherence to policies and procedures
3. Work in conjunction and collaboratively with the Nurse Manager and Clinic Manager to establish effective efficient streamlined processes within the clinic and to address global clinic needs including access to care, cycle time, customer service, and clinic flow.
4. With the help of clinic management and administrative assistance, manage provider panels, provider schedules, vacations, absences and search for provider coverage
5. Foster creation and development QI projects, lead teams, promote team collaboration and utilization of quality improvement strategies and tools.
6. Monitor site compliance with the Peer review process
7. Promote and support patient care teams and the Patient Centered Medical Home.
8. Work with community partners providing services at SCC to foster communication and collaboration in order to enhance the coordination and delivery of care to SCC patients.
9. Act in a manner to further the Saban Community Clinic's interests including but not limited to supporting the Strategic Plan, meeting program requirements, communicating effectively up and down reporting lines, and working with the leadership to address the needs of the organization.

Human Resources: Ensure appropriate and quality staffing, performance management and employee relations.
A. Staffing
1. Actively recruit medical providers including conducting interviews and activities involved in the hiring, and orienting/training of new providers.
2. Supervise staff physicians, nurse practitioners, physician assistants at the designated sites
3. Provide regular feedback to clinicians on their performance on clinical, regulatory and fiscal indicators.
4. Collaborate with the various department leaders to optimize the care and services provided
5. Foster and maintain open communication with staff clinicians to share their ideas and concerns with management team.
6. Through regular communication, identify areas to engage clinician participation and input to strengthen clinic programs.
7. Ensure appropriate staffing levels. Anticipate changes in staffing needs and coordinate staff when shortage exists.
8. Assign workloads, develop priorities, and establish work schedules and policies necessary to ensure timely and accurate completion of tasks.
B. Performance Management
9. Meet with individual clinicians at least quarterly to provide feedback on performance and hear clinician concerns.
10. Perform yearly appraisals which results in the growth and development of direct reports.
11. Document disciplinary actions and/or counseling sessions on non-compliance with regulatory codes and conducts according to policies and procedures in consultation with Human Resources.
12. Work with the employee to develop skills and potential for individual and professional growth
C. Employee Relations
13. Create and maintain effective interpersonal relationships that result in keeping work force informed of changes which may affect the work environment.
14. Create and maintain two-way communications, which encourage collaborative problem solving and decision-making.

Patients Services: Ensure that patients/clients receive quality, timely, professional services in accordance with Clinics mission and values.

Clinical Duties:
15. Provide primary care services to Saban Community Clinic patient population and manage all aspects of health care needs up to his/her maximum scope of practice but within allowances of Clinic services
16. Maintain patient panel to allow for continuous care
17. Provide direct supervision of and serve as clinical support to Nurse Practitioners already on staff from casual consultation or transfer of patient to higher level of care if needed.
18. Participate in the physician on-call rotation
19. Participate in the Saturday clinic rotation
20. Attend and actively participate in all required staff meetings
21. Maintain a medical practice in agreement with the best, most available medical evidence, common guidelines, and preventive health recommendations
22. Participate in the peer review process. Undergo regular assessment of the quality of your medical practice and its continuous improvement
23. Work within the patient care team in a collaborative environment and a group practice.
24. Complete progress notes documentation, review diagnostic test results, and respond to the clinical needs of the patient in a timely manner as defined by the organization
25. Participate the quality improvement efforts of the organization
26. Provide direct patient care and perception for medical students/residents rotating through the Clinic.
27. Work with CMO to develop/review and oversight adherence to clinical care protocols and chronic disease management guidelines.
28. Act as a resource to resolve patient and family concerns.
29. Through teamwork and accountability, exhibit behaviors and attitudes of courtesy and respect to patients, families and to all members of the health care team.
30. Consistently act in a proactive manner to assist patients through all facets of accessing care.
31. Provide coverage and back up during physician absences, when feasible.
32. Must be knowledgeable of key payer programs such as CHDP, HWLA, Managed Care, FPACT, CDP and others.




Communications: Ensure effective, professional communications within and outside of the Clinic setting.
33. Communicate effectively with all levels in the Agency.
34. Consistently utilize and facilitate effective strategies to communicate pertinent information in a timely manner
35. Inform direct reports and clinical volunteers, residency staff consistently regarding organizational issues, which direct affect, the Division/ Work Unit.
36. Through teamwork and accountability exhibit behaviors and attitudes of courtesy and respect for all members of the Division/Work unit in accordance with Clinics mission and values.
37. Establish/maintain contacts and relationships with outside agencies, government entities, vendors, volunteers, staff as a representative of the Division/Work Unit when appropriate.
38. Perform trouble shooting when problems or difficult situations arise and take independent action to resolve such situations
Regulatory Compliance: Ensure compliance with regulatory agencies, contractual obligations and funding sources.
39. Perform functions, duties and /or services in compliance with regulatory agencies, contractual obligations and funding sources.
40. Maintain records/documents in accordance with Policies and Procedures, contractual obligations and funding sources.
41. Monitor performance with clinical measures, provide constructive feedback at the site, team, and provider levels
42. Assist Chief Medical Officer in Peer Review and other Quality Assurance (QA) related activities.
43. Assist Chief Medical Officer with the development, review or revision of Clinic's clinical protocols, policies and procedures.
44. Review monthly variance reports to evaluate and explain variances in spending in medical supplies, laboratory expenditures, radiology and other clinical areas.

Position Requirements: These are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.

To perform effectively in this position, the incumbent must have:

Ability to accurately utilize personal computer with fluency with Microsoft Office which includes
Word, Excel, Outlook, and Power Point. Experience with implementation of Electronic Health Records preferred.
Clinical experience in a community health center preferred.
Clinical experience with CHDP, HWLA, Managed Care, FPACT, CDP and other programs.
Demonstrated ability to establish and maintain effective and collaborative working relationships with all levels of the agency staff and outside contacts.
Familiarity with any EHR is preferred, better if knowledge in EHR implementation or adoption
Demonstrated ability to maintain confidentiality as this position has access to highly sensitive and confidential information.
Demonstrated ability to communicate effectively with lay volunteers, patients and with professionals from a variety of disciplines.
Strong analytical, critical thinking, problem solving, group facilitation and teamwork skills.
Must demonstrate traits to be a positive, creative and effective leader.
Demonstrated ability to respond with sensitivity to people of diverse culture and various lifestyles.
Demonstrated ability to work as part of a multi-disciplinary team.
Willingness to commit to the philosophy and goals of Saban Community Clinic.
Valid, current unencumbered Medical License from the State Medical Board of California (MD or DO)
Valid CA drivers license and car insurance and
At least 1 year of leadership experience, preferred within health care setting
Spanish-speaking preferable

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