Job ID: 289614252  |  Last Updated: 2/11/2019

RN Health Center Manager

Midland, MI
Applicant Contact
Kaci Rivers
Provider Sourcing Specialist
(317) 644-8490

Job Description

QuadMed's dedicated health professionals focus on wellness and prevention, putting the patient at the center. Working as a team, we deliver high quality, integrated care while controlling ever-growing costs. QuadMed is an innovative leader in employer healthcare solutions, one of the fastest growing providers in the country. In partnership with our patients and the companies we serve, our mission is to create a culture of health.

We are excited to offer an exceptional opportunity as a RN, Health Center Manager with the Dow Family Health Center located in Midland, Michigan.
Midland, the heart of Michigans technology basin, is home to the Dow Chemical Companys world headquarters. For more than 100 years, Dow has been at the forefront of innovation and values the health and wellness of their employees. Dow is one of Forbes Best 15 Companies to work for and the top employer in Midland, MI.
Located in the Tri-Cities region of Michigan, Midland was ranked the fourth best small city to raise a family by Forbes in 2010. Enjoy many cultural and sports opportunities, from the beautiful Dow Gardens to architectural tours to ample sports venues (including soccer, hockey, tennis, and softball).
QuadMed provides workplace solutions on a national level to employers of all sizes. Our Health and Wellness Centers provide medical, laboratory, pharmacy, fitness, and rehabilitation services along with coordinated care through relationships with local hospitals, providers, and specialists.
This position will actively manage the clinical operations of single site or multiple centers with a focus on prevention and wellness to coordinate the care of patients in a health and wellness center setting. The position is primarily focused on managing staff to efficiently and effectively run the daily operations and identify and proactively address the unique issues within the practice.
Oversee all health and wellness center staffing responsibilities including talent acquisition, employee development, employee relations issues, scheduling, training, on-boarding, staff communication, and performance management.
Facilitate continuous improvement systems throughout the health and wellness center.
Administer all staff performance evaluations and compiling input for the performance appraisal process for providers.
Work closely with staff to deliver quality patient care aligned to the client service contract.
Solve day to day issues and escalates appropriately to the Client Operations Manager.
Responsible for ordering and maintaining all clinic supplies at appropriate levels.
Monitor health and wellness center environment and works with other departments to quickly resolve any issues.
Responsible for metrics management, facility management, patient incidents, and labor checklist completion
Understand and comply with all regulatory, procedural, and licensing requirements
Complete incident reports as needed and providing assistance regarding investigations and the resolution of complaints.
Maintain and actively participate in all audits and AAAHC surveys and preparation.
Travel may be required
High School Diploma or equivalent
Graduate from an accredited college/university with a degree in nursing, business, or a related field
At least 3 years of previous leadership experience (with direct reports) in healthcare setting
Familiarity with practice management software and electronic medical records strongly preferred
Certificates, Licenses, Registrations:
CPR certification required for those with a nursing degree
Knowledge, Skills & Abilities:
People leadership-build a strong sense of common purpose aligning with mission and vision, across all work groups.
Strategic thinking and execution-identify key relationships outside of area of responsibility initiating and improving to attain area and organizational goals
Relationship building-act as a trusted advisor and inspires confidence to support the objectives of QuadMed and client success.
Possess excellent oral and written communication skills along with the ability to listen, understand and influence.
Project management- champion organizational innovation and improve innovation capabilities across the team
Understand and support the primary care physician model and have an overall knowledge of clinical services and the ability to evaluate overall clinical services as it relates to operations, revenue, quality, care delivery, and compliance required.
Ability to respond effectively and meet time deadlines and perform effectively and decisively under pressure. Must have a proven track record of being self-motivated and successfully managing multiple projects within deadlines.
Possess strong computer skills including experience with MS Word, Excel and Power Point.
Additional Company Information:
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more. In select states, patient care is provided by an independent physician-owned corporation.
Quad/Graphics is an equal employment opportunity employer. The Companys policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military or veteran status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
Drug Free Workplace

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