Job ID: 290084253  |  Last Updated: 1/13/2022

Outreach RN Manager

Phoenix, AZ
Applicant Contact
Martina Molina

Job Description

The Outreach RN Manager is responsible for implementing operational efficiencies for outreach events. The position works closely with the Practice Manager exercising frequent independent judgment in monitoring the outreach events and their related functions. The Outreach RN Manager actively participates in quality, process improvement activities, and updated new information regarding the COVID-19 virus and vaccines. The Outreach RN Manager oversees the Outreach Medical Assistants (MAs). This position works under the supervision of the Practice Manager.


1. Monitors all outreach events and their clinical operations and related functions.
Measures of Success:
a. Responsible for keeping current with all new information related to the COVID-19 virus and vaccine.
b. Responsible for determining the correct vaccine for events.
c. Responsible for determining the appropriate vaccine vials to retrieve for each event.
d. Will timely document all vaccine deliveries, retrievals, and logs as appropriate.
e. Responsible for drawing up vaccines correctly at each event for medical assistants.
f. Responsible for ensuring no wastage of vaccines that includes consistent communication with the registration team on the number of attendees at the event.
g. There will be no more than 2% (or 3 doses) wastage per event, and any wastage will be reported immediately to the Practice Manager.
h. Accountable for data loggers and ensuring it is within range before vaccine going into UC freezer/refrigerated storage.
i. Responsible for COVID-19 testing outside of the clinic, as outreach, and contacting individuals who test positive immediately or within 24 hours of results.
j. Reviews the COVID-19 vaccine screening questionnaire with patients to ensure eligibility to receive the vaccine.
k. Ensures emergency kit medical equipment is at every event and inspected periodically.
l. Functions as EHR superuser and supports staff on EHR issues and training.
m. Accurately enters vaccine information into EHR, ASIIS and VAMs (including any other data entry system required) as appropriate.
n. Will provide timely communication with patient inquiries and concerns.
o. Works closely with staff members assisting in outreach events to ensure a smooth and seamless process during events.
p. Other duties assigned.

2. Leads and manages staff through mentoring, coaching, supervising, and ensuring staff engagement to meet organizational and clinical' goals and objectives.
Measures of Success:
a. Staff demonstrates alignment with organizational mission and values.
b. Staff is adequately oriented and trained for successful performance.
c. Staff receives timely and constructive feedback.
d. Staff demonstrates meeting core competencies to ensure excellence on the job. Educates and monitors Medical Assistants' competencies with vaccine administration and documentation.
e. Engages staff in providing the best patient experience possible, surpassing patient expectations.
f. Conducts frequent huddles before the event to ensure a smooth and seamless process and excellent patient care.
g. Informs staff of any error(s) that may have occurred during an event and implementing quality checks to prevent future mistakes.
h. Conducts timely performance evaluations.
i. Ensure adequate daily staffing coverage for outreach and ensure outreach medical assistants are also trained in the back office.
j. Conducts proper onboarding and training for all new outreach medical assistants.

3. Responsible for the immunizations program related to outreach COVID-19 events:
Measures of Success:
a. Coordinates Immunizations for event clinic.
b. Orders vaccine and outreach supplies timely and maintains inventory control. Updates inventory log frequently to alert if certain supplies are running low to order additional quantities.
c. Responsible for reporting immunization usage to Arizona State, Maricopa County, and Federal agencies.

4. Accountable for the coordination and delivery of population health strategies:
Measures of Success:
a. Ensures any referrals or inquiries from patients and/or communities regarding the COVID-19 vaccine are directed to the registration portal, or Practice Manager, as appropriate.
b. Responsible for all observation of vaccine recipients during an event. Immediately providing proper assessment and assistance to help stabilize the patient, as appropriate.
c. Contributes actively to report any concerns related to adverse effects to the vaccine, including reporting to the Practice Manager, Medical Director and into the Vaccine Adverse Events Record System (VAERS) timely.

5. Provides nursing services to patients following the Arizona State Board of Nursing RN scope of practice.
Measures of Success:
a. Patients' health status is assessed utilizing effective nursing protocols, screening and observation.
b. Informs the Medical Practitioner of changes in the patient's condition, medication, and diagnostic results.
c. Collects information, data, and documents in a timely and accurate manner in the patient's medical record.
d. Addresses patient concerns, inquiries and feedback, including returning patients phone message, if any, timely.

6. Supports the organization as needed, this can include assistance with Employee Health Program needs.

1. Ability to provide a positive team-oriented environment.
2. Customer service-oriented. Ability to handle difficult situations.
3. Knowledge of primary care nursing practice, OB, pediatrics, chronic care conditions, and immunizations.
4. Knowledge of accreditation requirements.
5. Proficient in case management.
6. Practical verbal and written communication skills.
7. Culturally competent; able to work with a diverse workforce and patient/client population.
8. Open to change and willing to lead change within the organization.
9. Professional integrity; excellent work ethic.
10. Able to manage competing priorities; excellent organizational skills, and good time management.
11. Ability to work independently and take the initiative in addressing concerns and issues.
12. Proficient with computer-based applications such as MS Office, Adobe, registries/medical databases, and electronic health record.
13. Knowledge of community resources.
14. Must have a sincere desire to improve the health status of minority and vulnerable populations and be willing to serve the uninsured and underinsured.

1. Graduation from an accredited school or college of nursing is required.
2. Licensed to practice nursing in the state of Arizona as Registered Nurse is required.
3. At least three (3) years of nursing experience. One or more years in a supervisory position is required.
4. Must have a valid and unrestricted Arizona driver's license (within 30 days of hire if the applicant is from out-of-state) with no DUI/DWI or reckless driving convictions in the last five years. No more than two at-fault accidents in the previous three years. Must maintain a valid AZ driver's license during employment. Must be 25 years and insurable by NATIVE HEALTH liability auto policy.
5. Must pass a criminal background check with a Class I Fingerprint Clearance Card within the initial ninety (90) days of employment.
6. Must pass drug and alcohol testing upon employment and random testing during employment.
7. Must have updated Immunization (IZ) record.
8. Must have a current (within 12 months) Tuberculosis (TB) skin report upon employment and provide an update annually.
9. Must obtain a CPR Certificate within ninety (90) days of employment and maintain a valid card during employment.

NATIVE HEALTH is an EEOC, Employment-At-Will, and Native American Preference Employer. A Drug-Free and Commercial Smoke-Free work environment.

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