Program Specialist (Bilingual - Spanish)

Job Description

Program Specialist (Bilingual - Spanish)

Job Description

Department(s): Population Health Management
Reports to: Manager, Population Health Management
FLSA status: Non-Exempt
Salary Grade: E - $23.08 - $34.76 ($48,000 - $72,292)

Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is on Thursday, September 14, 2023, at 11:59 PM. Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date.

About CalOptima Health

CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto "Better. Together. is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay!

About the Position

The Program Specialist will assist with the planning, administration, implementation and evaluation of health education programs. The incumbent will participate in assessment activities, data collection, analysis, completion and submittal of program reports and establishment of uniform procedures and standards of operation. The incumbent will review, process and monitor department requests from external and internal referrals. Additionally, the Program Specialist will update the database and information on shared sites and folders including community resources for members.

Duties & Responsibilities:

Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
Reviews department referrals which include but are not limited to the following actions: ensures quality control of all incoming referrals, maintains and updates accurate referral records, fulfills the referral need by providing needed education or information, assigns appropriate staff, sends health education materials to members and responds to member, provider and staff inquiries about health education services.
Assesses members' needs, provides education or explains available services and assists members in obtaining their desired outcome.
Processes authorization requests for specified programs.
Brings awareness of accessibility and availability of health education materials in alternative formats.
Updates and maintains department databases.
Reviews the accuracy of the health education messages.
Answers calls in the department and provider phone lines, provides assistance or triage to appropriate staff.
Assists with preparing and providing coverage for health fairs, continuing education events, material requests and educational sessions.
Assists with developing, documenting and updating desktop procedures for departmental processes and workflows.
Designs and generates reports for organizational and departmental needs, such as program monitoring and evaluation purposes, using Microsoft Suite software.
Assists with department program initiatives such as incentive or health improvement offers, fulfillment and process improvement strategies to enhance the effectiveness of health education and disease management programs.
Completes other projects and duties as assigned.

Experience & Education:

Bachelor's degree in Public Health, Health Care, Health Administration or a related field required.
2 years of program coordination experience, preferably in a managed care setting, required.
Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese) required.
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing duties of job, employee may be required to move about the organization. Employee must be able to sit for extended periods of time, as well as work at the computer for long periods. Employee is required to use hands and fingers, especially for typing on the computer and using the mouse. Must also be able to reach with hands and arms and must occasionally lift office supply boxes or laptop case while traveling, up to 25 pounds. Employee must be able to communicate, particularly for regular phone use, in meetings, face-to-face interaction and while presenting.

Work Environment: Typical office environment with minimal to moderate noise levels and controlled office temperatures.

About our Benefits & Wellness options:

At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. Employees also have access to 457(b) retirement plans with pre/post-tax contribution options.

CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together.

CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.

Job Location: Orange, California

Position Type:

To apply, visit https://apptrkr.com/4561223

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