Job ID: 290168980  |  Last Updated: 10/2/2023

ITS Analyst, Sr. (Technical)

Orange, CA
Applicant Contact
Jeffrey Lum
HR Manager (Recruitment)
Accepts J-1 Visas

Job Description

ITS Analyst, Sr. (Technical)

Job Description

Department(s): ITS- Applications Management
Reports to: Manager, ITS (Applications Management)
FLSA status: Non-Exempt
Salary Grade: N - $95,000 - $155,078

Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is on Friday, October 13, 2023 at 11:59 PM. Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date.

About CalOptima Health

CalOptima Health is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto "Better. Together. is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. If you're looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima Health.

About the Position

The ITS Analyst Sr (Technical) is responsible for facilitating the coordination and integration of program related activities along with vendor supported software and define system scope and objectives to meet business needs. Responsibilities include through research and fact-finding, data extracts and system knowledge, to assisting the business teams in making informed decisions on their application requirements. The incumbent will also provide technical consulting to end users on systems projects. The ITS Analyst Sr will serve as the project lead, working with solutions architects, developers, business owners and stakeholders in all domains. The incumbent is responsible for providing key client relationship management for the projects and is accountable for consulting with the businesses to understand their business goals and objectives, processes, and requirements. Additionally, the incumbent will lead small to medium projects, mentor other ITS Technical Analysts, represent the department manager, coordinate design sessions, create process/data flow diagrams and document project efforts. The ITS Analyst Sr will function as a liaison between the developmental team and business owners as they collect, clarify, and translate business requirements into documentation and conceptual design, from which applications and solutions are developed. In addition to developing functional requirements and specifications, the incumbent will also be responsible for providing guidance on the day-to-day activities of the other Technical Analysts, both staff and contractors.

Duties & Responsibilities:

Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.
Prepares detailed specifications from which programs will be written.
Analyzes and revises existing system logic difficulties and documentation as necessary.
Analyzes program logic with upgrades to vendor changes as well as technical infrastructure impacts.
Makes recommendations and documentation to Programmer Analysts for changes as required.
Works directly with Programmer Analysts to define scope and requirements.
Prepares quality assurance methods to verify program and data integrity.
Works with business departments to assist with their requirements and define options and methods to accomplish their desired results.
Works with business departments to QA data to their satisfaction for program implementation to production.
Participates in progressively more complex projects and perform progressively more complex analyses.
Leads, plans, and coordinates activities for the solutions and the users for supported systems.
Supports large complex projects and/or multiple smaller projects.
Acts as a liaison between ITS Business Solutions developmental team and business clients gathering and defining requirements.
Facilitates requirements gathering sessions, including leading discussions, managing group dynamics, and maintaining group focus, to work towards accomplishing goals and objectives.
Coordinates JAD (design) sessions with business units, ITS developers and QA resources.
Creates and modifies analytical documents to support the engineering team including flow charts and functional decompositions.
Provides analytical support to drive project decisions and production support as needed.
Completes other projects and duties as assigned.

Experience & Education:

Bachelor's degree in Computer Science, Information Technology or related field required.
5 years of technical analyst experience to support business initiatives required.
2 years of experience working with a major Managed Care application required.
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying.

Preferred Qualifications:

2 years of experience in Information Services in a Health Services setting.
Strong data analytical skills, working with SQL Server.
Strong experience in workflow and correspondence tools within enterprise systems.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing duties of job, employee is required to move about the organization. Employee must be able to sit for extended periods of time, as well as work at the computer for long periods. Employee is required to use hands and fingers, especially for typing on the computer and using the mouse. Must also be able to reach with hands and arms and must occasionally lift some office supply boxes. Employee must be able to talk and hear, particularly for regular communication on the phone.

Work Environment: Typical office environment with minimal noise levels and controlled office temperatures.

About our Benefits & Wellness options:

At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. Employees also have access to 457(b) retirement plans with pre/post-tax contribution options.

CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together.

CalOptima Health is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.

Job Location: Orange, California

Position Type:

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